Refunds, Cancellations & Store Credit

1. Our Refund Policy

For customer-requested cancellations and changes of plan, eligible payments are returned as store credit, rather than cash, bank or card refunds. Unpaid orders have no refundable balance.

This rule does not apply to refundable security deposits, duplicate payments, services we fail to provide or circumstances where Thai law requires a money refund or another remedy. Those exceptions are explained below and take priority over restrictions elsewhere in this policy.

2. Cancelling a Booking

Email us before your rental starts to cancel. We will issue store credit for the rental and rental-accessory charges paid, excluding any non-refundable vendor costs described in Section 5. Cancellations received less than 48 hours before the rental starts still qualify for this credit.

For this policy, the rental starts at 00:00 on the first booked rental day, Thailand time (UTC+7). The time your email reaches our inbox determines whether you gave notice, even if our reply arrives later.

No-shows and cancellations received after the rental starts do not automatically qualify for credit. Please contact us to discuss exceptional circumstances. These limits do not restrict your legal rights.

If you collected the equipment early, return it promptly. We will inspect it before finalising the cancellation and deposit refund. Any valid charges for use, loss or damage will be explained separately.

3. Changing Rental Dates or Equipment

Please request changes at least 48 hours before your existing rental start. If moving the booking earlier, at least 48 hours’ notice before the proposed new start is also required. All changes depend on club and accessory availability.

• Changes take effect once we confirm them by email.
• Any increase in price must be paid before the revised rental starts.
• Any eligible reduction in the rental price is issued as store credit.
• If your preferred dates or clubs are unavailable, keep the original booking, choose an available alternative or cancel under Section 2.
• Requests received with less than 48 hours’ notice are not guaranteed. The cancellation option in Section 2 remains available before the rental starts.

Extensions after collection require approval and availability. Please contact us before your agreed return deadline.

4. Store Credit Terms

• Credit is recorded in Thai baht against the original customer’s name and booking reference. We will email the amount and expiry date.
• Credit expires 12 months from the original booking date, not the cancellation date. For a standalone product order, this means the original order date.
• Credit is non-transferable and is not redeemable for cash, except where required by law.
• Credit is available towards future club rentals, rental accessories and Pro Shop products, subject to availability.
• Credit does not cover refundable security deposits, third-party delivery charges or loss and damage charges.
• Contact us before placing your next order so we apply the credit correctly. Any remaining balance stays on record until the original expiry date.
• Pay any amount above your credit balance. Using credit, changing dates or cancelling a replacement booking does not restart its validity.
• The replacement rental must begin, or the product purchase be completed, by the expiry date. Unused credit expires unless an extension is agreed in writing or required by law.

5. Delivery & Other Vendor Fees

Where delivery is arranged, we pay our transport vendors upfront. If you cancel your order, delivery fees already paid to the vendor and not recoverable are non-refundable and excluded from store credit.

We will explain the amount retained. Any delivery amount not yet committed to a vendor, or recovered from the vendor, will be returned to your original payment method.

If you change your dates, we will check whether the vendor accepts the change. Any additional vendor charge must be agreed with you before rebooking.

This restriction does not remove your rights if we or our arranged vendor fail to provide the agreed service, or where the law requires a refund.

6. Weather, Travel Changes & Early Returns

Rain, cancelled golf rounds, flight changes, illness or a change of plans do not automatically create a right to a money refund where the agreed equipment remains available and fit for use. Before the rental starts, the cancellation and date-change options above apply.

Once a rental has started, unused days and voluntary early returns do not automatically qualify for credit. Contact us promptly if circumstances prevent you from continuing. We will review the situation fairly, including any rights under Thai law.

If we are unable to provide the agreed rental, Section 8 applies.

7. Refundable Security Deposits

Your 1,000 THB security deposit per set is separate from rental charges and store credit.

If you cancel before receiving equipment, the deposit is refunded in money. After a rental, it is refunded following inspection, less any explained and valid deductions under our Rental Policy.

Cash deposits are returned in cash. Electronic deposit refunds are initiated through the original payment method within 48 hours of cancellation confirmation or return inspection, as applicable. Payment-provider processing times affect when funds appear in your account.

8. When a Money Refund Applies

If we cancel your booking or cannot provide the agreed equipment, we will offer an acceptable alternative or a money refund for the unprovided part of your order. You are not required to accept store credit. If the whole booking cannot be fulfilled and you decline an alternative, we will refund the full booking payment, including the deposit and any arranged delivery fees.

If equipment is faulty or materially different from its description, contact us promptly. Stop using unsafe equipment. We will arrange an appropriate remedy, such as a suitable replacement or refund, according to the circumstances and your legal rights.

Duplicate payments and overcharges are refunded in money. Money refunds use the original payment method where practical. We aim to initiate them within seven calendar days after confirmation, and always within any applicable legal deadline.

9. Pro Shop Purchases

For a change-of-mind cancellation before a product has been collected or dispatched, the product amount paid is issued as store credit under Section 4.

After collection or dispatch, change-of-mind returns require prior agreement. Please contact us before returning an item.

Faulty, incorrect or misdescribed products are handled separately. Any applicable repair, replacement, cancellation or money-refund rights remain available and are not limited to store credit.

10. Your Consumer Rights

Nothing in this policy excludes or limits rights provided by applicable Thai law, including any statutory cancellation period or right to a money refund. Where the law provides a different remedy or deadline, it takes priority over our store-credit rules, notice periods, vendor-fee deductions and expiry terms.

We will not require store credit in place of a money refund you are legally entitled to receive.

11. Contact Us

For cancellations, changes, credit balances or refund requests, email bookings@pattayagolfrentals.com.

Please include your name, booking reference, rental dates and the change or remedy requested. We will confirm the outcome, any credit issued and any refund or vendor deduction by email.

Thank you for giving us notice when your plans change. It helps us prepare your equipment and offer available sets to other golfers.